Continuity & trust
What happens if Inktally goes away?
The honest version, written for someone deciding whether to put a decade of important things into our hands.
Most software you sign up for today doesn’t need to outlive you. Inktally does. So the first question a thoughtful person asks is: what if you go bankrupt? What if you get acquired and shut down? What if the lights just go off?
Here is what we have promised, and here is what we have built so you don’t have to take that promise on faith.
Commitments
Four promises, in plain English.
90 days advance notice
If we ever wind down, you get at least 90 days of written notice — in-product, by email, and on the marketing site — before the lights go off. Long enough to export, switch, and tell the people you’d told to expect things from us.
Full export, any time, on any plan
Go to
Settings → Data → Exportand you get a complete archive of your vault — decrypted, in original file formats. Works on Free, works on Pro, works during a wind-down. No "export tier."Your encryption keys never leave your control
In zero-knowledge mode, we never see your password or your vault contents. If we vanished overnight without warning, an attacker who acquired our database would still need your password to read anything. Continuity is partly a guarantee from us, and partly a structural fact of the encryption.
Pending releases fire during wind-down
If you’ve scheduled a release for a specific date and we close before that date arrives, the wind-down plan includes finishing every pending release on its scheduled timeline. We won’t cancel the things you’ve already decided.
What we won’t do
The promises we choose not to make.
We won’t promise to keep operating "forever". Nobody can promise that, and a company that does is either lying or hasn’t thought about it.
We won’t promise a specific successor. Selling continuity obligations to a third party is something a future board might decide. What we can promise: any successor inherits the continuity commitments above, not just the customer list.
We won’t escrow your encryption keys with a third party. Doing so would defeat the entire point of zero-knowledge. The cost is that "we lost the company" doesn’t lock you out — but "you lost your password" still requires the recovery flow.
If we ever fail to live up to this
How to find out and what to do.
We publish a public status page at status.inktally.com for operational incidents. For continuity-level events (acquisition, wind-down, leadership change), we publish a notice here on the marketing site and email every account.
If you believe we’ve fallen short of any commitment on this page, click here to write to us. We take this seriously enough to keep that inbox monitored independently of normal support.
Trust is built by reading the boring parts.
The security model explains how the encryption works. The terms of service are written in English, not legalese.